Q: Warranty?

A: We provide 24 months warranty for our products, quality is very important for long-term business, this is what we do;

 

Q: How can I keep my payment safe?

A: For Sample, Paypal is no problem; For mass production, T/T/Western Union is available, it depends on different products;

 

Q: Where can I get detailed specifications about this product? Catalogs and price lists?

A: Please contact me for details, thank you!

 

 

Q: Sample policy?

A: Samples can be provided, usually it takes 2~3 working days to prepare, it takes 4~6 days for DHL to ship the samples to your country; the sample fee will be refunded in your real order;

 

Q: How to cooperate with us?

A: We do business with you very sincerely, usually, after confirming the order and paying the deposit, mass production will be arranged; we will promptly inform you of the production status. Upon completion, we will arrange for home delivery to your global offices;

 

ask:. Do you have a certificate about the power adapter?

A: We have CE, RoHS, FCC, EMC, LVD certificates

 

Q: What is lead time? (How long do you need to prepare my shipment?)

A: It takes 2-3 days for sample order. 7-10 days for mass production order (according to different quantity).


Q: How will you deliver my goods to me?

A: We always ship by international express, air and sea.

5-7 days by air, 3-5 days by international express. 20-40 days by sea.

 

Q: How much does it cost to ship to my country?
A: The shipping cost will be given by the shipping company based on your gross weight and CBM.

 

Q: How is the quality of your products?

A: Our raw materials are sourced from qualified suppliers. We have a strong quality control team to ensure our quality is up to AQL standards. Quality control system: IQC→PQC→FQC→OQC. Every process will be strictly controlled. 50,000 working hours. Every finished product undergoes at least 24 hours of burn-in test before shipment

 

 

Q. How to deal with the problem of goods within 2 years?

A: Customers do not need to send back an RMA, a replacement will be offered directly in a new order!