Factory direct selling hot products semi-automatic vertical foam sponge cutting machine

FAQ

ask:Are you a trading company or a manufacturing factory?

A:We are a professional manufacturer of foam machinery and mattress machinery.

ask:What is your website?

A:Our website is: www.softlife88.com.cn

ask:What are your payment terms?
A:By wire transfer (30% advance payment on confirmed order, 70% balance paid before delivery) or 30% by wire transfer, 70% by irrevocable sight letter of credit.

ask:How about after-sales service and machine service?
A:Softlife Mattress Machinery Co., Ltd. will send professional engineers to the end customer's factory for machine installation, commissioning and careful work training. The end customer will bear the associated costs.

ask:This is my first time using this machine, is it easy to operate?
A:We will send you manuals and instructional videos that teach you how to operate the machine. If you still can't learn how to use it, we can do it by phone, email or other contact methods like wechat, whatsapp, etc.

ask:What should I do if something goes wrong with my place?
A:If there is any problem with the machine, we can send the parts to you. You can also contact us and we will guide you until the machine is up and running.

ask:What is the warranty and quality of this machine?
A:Warranty period is generally 1 year

ask: What is a package?
A:PVC film packaging + wooden box, or PVC film + container (according to customer requirements

ask:What is the shipping cost from China to my country?
A:It depends on the distance between you and the harbour. We provide door-to-door service as long as you pay the relevant fees. For the shipping cost, you can consult us or consult the freight forwarder.

ask:Where is your factory? How do I get there?
A:Our factory is located in Taishan City, Jiangmen City, Guangdong Province, China. You can fly to Guangzhou Baiyun Airport, and then take the Airport Express to Taishan. We can pick you up at Taishan Airport Express Station.

ask:Is there after-sales service?
A:We have integrated after sales service. In addition to our own experienced engineers, we also provide local after-sales service with the help of our agents. All this for your convenience.