Cloud Nas BS-X3 Xcloud Factory Oem Storage Server Case with Gigabyte Ethernet Speed 2.5 Gbe Port RJ-45 Stock USB NAS

F  A  Q

My computer system is WIN98. Why can’t my computer identify my USB disk?

A: Startup the computer, enter the BIOS setup, check whether the relevant options of USB in 

BIOS are opened: set On Chip USB as Enabled; set USB Controller as Enabled; set PNP OS 

Installed as YES; set Assign IRQ For USB as Enabled. 

To use USB device you need to drive USB interface first and enable mainboard chipset’s full 

support of USB device to make preparations for the system to identify USB device. To use it in 

WIN98 system, a correct driver needs to be installed; otherwise it cannot be identified by the 

system. The driver can beobtained in the attached CD or related website.

My computer cannot identify the USB disk, or it can identify the icon of the USB disk but

cannot open it or use it. Further more, whenever the USB disk is plugged in the system

works slower. Why is that?

A: It should be because of the USB lack of power supply. Please connect to AC adapter if the

USB disk has DC power adapter. If there is no DC adapter jack, it is suggested to connect to a

USB HUB with power supply (i.e. a USB HUB with DC power supply) in order to offer sufficient

power supply. 

Why is my USB disk clicking and cannot be identified? 

A: It is likely the USB interface is lack of power supply. The power of USB disk is large and

requires rigid voltage. The front USB interface is connected to the computer via cable and

consume large amount of voltage while transferring. Therefore, it is advised to connect the USB

disk to the USB interface of the rear main board. It is also possible that the front USB wire is

connected in a wrong way. Provided that there are two AM heads at the matched USB wire, both

AM heads can be connected to the computer to try if it works. It is suggested to use the matched

USB wire provided by the factory since the USB wire with poor quality or large length can affect

regular service.