| Q1: What is the warranty of your products? |
| A1: The warranty period of acrylic products is generally 1 year after the customer receives it. |
| Q2: Can you manufacture customized shapes, designs and letters? |
| A2: Yes, we can make shapes, designs, logos and letters according to customer needs. |
| Q3: How can I get the price of my product? |
| A3: You can send the design details to our email or contact our online trade manager. |
| Q4: I don't have a drawing, can you design it for me? |
| A4: Yes, you can send your ideas and suggestions for the designs you want. |
| Q5: What is the lead time for an average order? What is the shipping time? |
| A5: The average order lead time is 3-5 days. 4-5 days by express; 5-7 days by air; 25-35 days by sea. |
| Q6: What package do you use? |
| A6: PE film + poly foam sleeve + carton for small or regular shape products; and customized packaging for big and irregular shape products. |
| Q7: What is your MOQ? |
| A7: Generally it is an order of 300 to 500pcs, depending on the products you need. Samples are generally 1-3 pieces. |
| Q8: What kind of files do you accept for printing? |
| A8: PDF, AI, Corel Draw, high-resolution JPG. |