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Q: Are you a factory or trading company?
A: We are the professional manufacturer. This is our website address: www.kep-tech.com

2.Q: Where is your factory located? How can I wisit there?
A: Our factory is located in South-4th floor, Building B20, Hengfeng Industrial Area, xixiang Town, Bao'an District Shenzhen City, China. We will send a car to pick you up when you visit China at the airport or train station.

3.Q: How can I get some samples?
A: We'll send you samples normally in three days.

4.Q: How does your factory do regarding quality control?
A: Quality is the priority. We always attach great importance to quality controlling from the start to the end. Our factory has the CE, FCC and ROHS certification.

5.Q: What is your lead time?
A: For sample: 3-5 working days after receiving your 100% payment
For mass orders: 15-35 working days after receiving your 30% payment.


6.Q: what is your payments terms?
A: For samples: small qty orders or urgent orders, can be optional with Paypal, Western Union, MoneyGam, Escrow at the buyer convenience, 100% payment before delivery;

For mass orders: 30% by T/T as deposit, and the balance before the delivery.

7.Q:How do you provide after-service?
A:Our service depatment is available 24 hours here being ready to help you,any questions you can let us know.We will give you all of our effort.